Empowering NDIS participants and carers to overcome barriers and build capacity
Servicing Australia wide
hello@bluejaysc.com.au
Call 0409 671 222 today
Blue Jay Support Coordination is an independent Support Coordination company servicing National Disability Insurance Scheme (NDIS) participants Australia wide. Our mission is to empower participants and their carers to overcome barriers and build capacity. We provide you with the guidance and knowledge required to create and access NDIS Plans that are appropriate for your own needs or that of your loved one. Wherever possible, we assist you to obtain the very best from your NDIS funding and optimise each of your supports.
The team of Support Coordinators at Blue Jay have extensive experience across a range of disabilities, demographics and ages. We are respectful and inclusive of people of all backgrounds, cultures and sexual identities, and are practiced at delivering supports to individuals with a wide range of needs. At Blue Jay, you and your family will only ever be treated with the utmost respect, kindness and integrity.
Blue Jay Support Coordination provides assistance with:
Level 2 independent Support Coordination with a participant centric focus
NDIS Access Requests, pre-planning documentation and meetings, and NDIS Plan Reviews including Annual Reviews, Change of Situation (COS) Applications and Review of a Reviewable Decision (RORD) Applications
Analysing and implementing NDIS Plans so that participants always understand the supports they have access to
Optimising participant’s funding budgets for the entirety of their NDIS Plan period
Connecting participants with the NDIS
Finding and connecting participants with quality service providers who are the best fit for their needs
Reviewing provider Service Agreements and ensuring that participants and their funding are never being taken advantage of
Finding creative solutions to meet participant’s needs and supporting them to use their funding in a way that will assist them to reach the objectives and goals specified within their NDIS Plans
Building the capacity of participants and their carers in order to empower them with the confidence to start managing their own supports and act more independently
Resolving any potential concerns with service delivery
Building and maintaining social and community networks for both participants and their families
An exemplary and tailored approach to each participant and their disability related support needs
Ongoing and accessible guidance and support surrounding Self-Managed or Plan Managed guidelines.
Meet Jenna Creed
Jenna Creed is Blue Jay Support Coordination’s Owner, Director and Lead Support Coordinator. She has multiple years of professional experience in the disability sector, and extensive practice in navigating the NDIS.
Prior to working as a Support Coordinator, Jenna was a Veterinary Nurse for 16 years. In 2018, she experienced a traumatic work-related injury after being bitten by a cat whilst performing her role. This caused a permanent impairment to her left hand and a long battle with chronic pain. Not only has she strived to work with and overcome her own physical limitations in order to return to functioning at full capacity, her journey has provided her with extensive lived experience of having to navigate the oftentimes confusing and overwhelming healthcare system in a range of areas, including, but not limited to, hospitals, rehabilitation centres and mental health care programs. After making the decision to resign from the Veterinary Industry, she wanted to find a rewarding career in which she was able to channel this experience and assist others in overcoming their own physical and mental health barriers. She accidentally stumbled into the disability sector as a Support Coordinator, and she’s never looked back!
Currently studying a Bachelor of Counselling and Majoring in Mental Health and Art Therapy, Jenna has a passion for assisting to minimise as much of the complexity, overwhelm and exhaustion as possible for her participants and their families when navigating the NDIS. She understands that the overarching goal of a Support Coordinator is to empower her participants and their families with confidence and knowledge so that they will eventually be able to develop the skills they require to manage their own NDIS Plans in the future.
Client Testimonials
Jenna has been so caring and we are so grateful for the special rapport we share with her. Her help has meant more to us than words can say. We would like to thank her for guiding us, for giving so much of herself in dedication to understanding our family's needs, for walking each step with us, and for her support on so many levels. She has been such an important part of our journey.
Dominique G.
Working with Jenna has been an absolute pleasure from start to finish. Her professionalism, knowledge, and genuine care for our family's well-being shine through in every interaction. She has been a constant source of encouragement, particularly during my journey as a new Mum to deafness. Her support and guidance have empowered me to confidently navigate the challenges and embrace the opportunities that come with raising a child with unique needs.
Rosa L.
I cannot recommend Jenna highly enough. Her dedication and insight have made a huge difference in our lives and have left us feeling empowered to navigate the NDIS to ensure my son will have full access to all the support he needs. We can’t thank Jenna for all she has done, she is a true professional who genuinely cares, and working with her has been an absolute privilege.
R. Campbell
Matteo (Aged 6)
Jenna has consistently gone the extra mile to provide us with invaluable insights and guidance, alleviating the stress and anxiety that often accompany planning for a child with a disability. I deeply appreciate the empathy and understanding she brings to our interactions.
Mother of Max
Gemma (Aged 8)
Jenna has been instrumental in helping us navigate the complexities of the NDIS Plan, and her dedication and commitment to ensuring the best possible supports are in place have been truly remarkable.
Rose B.
One of the things that sets Jenna apart is her unwavering willingness to go above and beyond. Nothing has been too challenging or too much trouble for her.
Anon.
Jenna is an expert in her field. She is patient and kind and has not stopped in her pursuit to meet the needs of our family as our Support Coordinator.
Melinda S.
Let Blue Jay become part of your solution
Disability results from an interaction between a non-inclusive society and individuals living with functional, cognitive and mobility challenges; it is never about the person’s impairment itself.
An example of this is a person using a wheelchair. They may have difficulties gaining employment or accessing opportunities within the community, not because their wheelchair disables them, but because they are disabled by environmental barriers such as inaccessible staircases, public transport and/or lifts which impede their ability to access the same opportunities as an able-bodied person.
Ultimately, it is never a person’s diagnosis that disables them. Instead, it’s society’s ability to provide complete inclusivity and access to those who have an impairment that does the disabling. As a whole, society needs to work on changing our perspectives surrounding those with functional, cognitive and mobility challenges. We need to develop the skills, capacity and willingness to recognise and acknowledge the difficulties that those with these types of impairments face on a daily basis, as well as the barriers that continue to restrict them. Once we are able to do this as a collective, WE will become the solution to a problem faced by many.
Jenna's lived experience, coupled with her time working in the disability sector, has taught her that impairments are an expected occurrence of human diversity. As Support Coordinators, our aim is to seek out the barriers that restrict our clients and to constantly ask ourselves how we can become part of their solution.
If you would like Jenna or the Blue Jay team to become part of your solution, get in touch with us today!